Notice to ServerOrigin Customers

ServerOrigin.Com provides this as an off-network status page for your convenience. Please note you can always reach support via: support@serverorigin.com

ServerOrigin Off-Network Status

Tag: serverorigin.com

ServerOrigin Communications, LLC. would like to thank each of our ethProxy™ customer for a great start in the new year. We have mentioned cloud-based solutions several times over the past few months and how we’d like to integrate our services into a cloud environment. For months now we have been testing like mad! We now have many ethProxy™ clients running within our cloud environments! This is exciting news because now we can offer fully scalable protection across multiple nodes and clusters per customer. Each customer will have their data/IP’s/traffic fully separated from other clients. This improves things in multiple ways but one of the biggest is the ability to separate protection into dedicated resources per client. When we first started we ran into issues where attacks could cause ingress issues on other customers. This is no longer the case.
Now for the big update! We’re offering our ethProxy™ ddos protected virtual servers, fully configured and ready to go! The server offerings will allow for fully scalable cloud-based hosting with the ability to grow/shrink on-demand.  This is not only great for the customer under attack at all times but it’s also great for customers who wish to purchase protection in case of future attacks. We simply configure you a virtual server with full server resources as you would get when buying a dedicated server. We are also planning to offer full server management as well as SolusVM control panel integration.
ethProxy™ customers can now dial support/sales directly at: 1-888-670-0853

We’re adding employees and seeing a record number of calls with the release of priority support. If we’re tied up, leave a message and expect a call back almost immediately!

Have a wonderful and prosperous 2010!

Your ServerOrigin Team
ServerOrigin Communications, LLC.

ServerOrigin Communications would like to wish you a healthy and prosperous 2010. Ringing in the new year we will updating our website to reflect a more dynamic feel with colorful additions and testimonials from real customers. If you would like to contribute a testimonial that will be displayed on our site, please send it to: sales@serverorigin.com

Please specify if you would like your URL listed and/or name. We’ll even sweeten the deal! If we use your testimonial we’ll give you a free $10.00 credit to your next month of service.

Quick News Update:
ethProxy™ subscribers will soon have access to one of the world’s largest CDN’s with your service! ServerOrigin has partnered with Highwinds CDN service and will be offering discounted services to all customers!

We thank you for being a ServerOrigin customer and we look forward to serving you in the new year!

Have a wonderful new year’s!

Your ServerOrigin Team

ServerOrigin Communications, LLC.

ServerOrigin.Com – ServerOrigin Management Group:

We’re proud to announce our ethProxy service now has a website it can call home.

http://www.ethproxy.com

Several Software Modifications:

  • Additional layer of filtering added for SYN flood attacks.
  • Integration of filtering rules across all sites. (All sites used by the ethProxy service will now dynamically adhere to policies customized across other sites. Now tracking up to 1.2 Million IP’s)
  • Smart-filtering based on # of times the offender has hit the offender list.
  • Database-driven filtering with in-memory database caching.
  • RAM upgrade to all filtering routers.
  • Increased overall protection by another 3Gbps.

DDoS protection and DDoS protected hosting has never looked so good! And guess what? We do it while being cheaper than anyone else on the market with *real* protection!

–CEO Statement:

To explain the statement above with a little more clarity… I’d like to say that we monitor Google/Yahoo! on a daily basis and we’re watching our competition like any good business would do. We want to know what others are offering and we want to integrate their good ideas with our own. Why not? It works and it works well because we’re picking up corporate clients on a daily basis. In six months time we are protecting more website than the largest provider on the market (***lexic). We offer genuine no-frills DDoS protection that works.

You ask, “So Kevin what are you getting at?”.

I’m simply stating that we see DDoS companies show up every day. They drop $7,000 and buy an appliance with an honest plan to step into the arena of DDoS protection. The issue lies in the fact that most of those companies do not have expertise in this field and do not fully understand what they are asking for. They believe they can buy a 1Gbps appliance and protect 10 servers or half a datacenter and it just isn’t the case. ServerOrigin.Com gets hit with nearly 9Gbps attacks once a month. There isn’t an out-of-the-box appliance that scales into the 10Gbps market and provides enough protection to keep an end-server online.  Our product is a creation based on countless years of experience and a multi-year effort to custom write a back-end clustered scrubbing/filtering environment that can handle attacks 8-10x as large as what hit twitter. We are more than 1 million dollars into this business with additional infrastructure being added daily to keep up with demand.

This market is being flooded with providers claiming to offer protection and it is alarming. It’s good for our business because they normally end up with us when the competitor’s product doesn’t work. Although, it’s the consumer that’s really getting the short end of the stick and it’s a shame to see so many people being taken advantage of in their time of need. We hope to change the way people see DDoS protection and we hope to show the masses that we will be the best available option on the market.

– Just a note to the consumer:

Please do your research before purchasing DDoS protection and don’t buy based on just how pretty the website is. It is almost like buying a car. Ask for a test-drive! I am unsure about other providers but I know we will stand up protection for you within 30 minutes! We will offer you a trial period and if we can’t stop the attack, you’ll never get a bill. We guarantee that we can stop your attacks or we’ll refund the entire amount. No other provider in the industry offers that guarantee.

Thanks for stopping by!

Kevin H.

ServerOrigin.Com / ethProxy.Com

12:28AM CDT:

We are experiencing a few minute outage due to a POP issue in California that direct connects to one of our primary datacenters. This is affecting thousands of customers including our entire datacenter at Staminus.Net. We’re working to get this issue resolved asap. As stated, this is a huge outage and is potentially affecting multiple datacenters on the West coast. We’re awaiting word from the POP to provide us more details on the situation. Thank you for your patience as we resolve this issue. Our website is also affected by this outage, you can still contact support via: support@serverorigin.com. You can also login to our support system at: http://billing.serverorigin.com

Thanks,

Kevin H.

ServerOrigin.Com

—————

-01:35AM CDT:

It appears part of the Gigenet.Com datacenter is down as well during this outage period. Some servers are up while others are down. This appears to be just as wide-spread as we thought. Blogspot.com is appearing to be part of this outage as well, therefore we have word that Google is also taking large impact. We apologize as we’re still awaiting word on further updates. We are escalating but we’re one of thousands escalating. Hopefully this issue will be resolved soon.

-Kevin

————————–

02:03AM CDT

Dear Subscribers,

After the short outage we appear to be back online. This outage appears to have affected several other datacenters as well. We are awaiting verification of a resolution but at this time, servers appear to be back online and responsive. We thank you for your patience with this matter and we hope to have word that the outage is cleared shortly.

Thanks,

Kevin H.

Subscribers,

 You should have received an email about the changes we were making to cPanel servers. We initially upgraded all cPanel hosting servers to a newer version and changed to a more updated release cycle.  We began receiving some reports of issues with RVSkins integrations not performing correctly. We have backed out the update and updated all servers to the newest version on the stable release cycle. We apologize for any issues you have may seen. If you have any questions, please contact support.

Thanks!

ServerOrigin.Com Support Staff

Customers on shared hosting servers across all of ServerOrigin’s U.S.-based servers may experience some slowness for a short period of time tonight. We’re going through each server and doing some security updates as well as some minor patches to Apache/cPanel/MySQL/PHP.

All servers are planned to be completed by 4AM CST 10/06/2009.

If you have any questions or concerns, please do not hesitate to contact our support department or email us directly at: support -at- serverorigin.com

We’re soon to introduce DDoS protected shared hosting with higher level protections than our ‘basic’ plans currently offered. New server added tonight as well as 2 new nameservers in additional datacenters.

Now users with our ethProxy and Shared hosting have the 4 available nameservers nationwide for redundancy!

-Kevin

As many may have noticed we had some downtime on our main website as we were moving to a new location. The website is now online and DNS should be functioning correctly.  We apologize for the inconvenience as it was a long process getting everything moved over. No users were impacted during the move but we didn’t want to scare anyone :)

We’re strong as ever and growing by the day. We’ve successfully seen our best month, last month, and continue to see a rise in ethProxy implementations for DDoS protection. Our new product is a home-run and we’re proud to say that we find a joy in seeing sites back online with our assistance, after being brought down by malicious attacks. ServerOrigin.Com is here for you as our current customer #1. Don’t think that we will forget the people who helped us become one of the fastest-growing competitiors in IRC/DDoS Protected hosting. We have seen our bumps along the way but at the end of the day we’ll continue to provide you the best possible experience we can offer.

Thanks again to everyone for your continued support!

-Kevin

ServerOrigin.Com – The main website and billing system are down temporarily for a server upgrade. The site has been solid with 100% uptime for nearly a year but it is time to do some cleanup and repair a filesystem issue on the system.

15:15CDT

We expect the site/ticket system to be down for a couple of hours. The maintenance should be completed by 17:00CDT. Support can still be reached via: support@serverorigin.com

Emergency requests are still available via: pager-at-serverorigin.com

Sincerely,

Your ServerOrigin.Com Support Team!

We are currently conducting maintenance on our legacy VPS product line in order to apply security patches to all legacy systems.

The maintenance window scheduled for your server(s), DVE4415, will be 1 July, 2009 from 11:00PM EST to 8:00AM EST.

We expect the downtime involved for each system to be short; However, should a filesystem check be required for the node upon which your server is located, we will run the fsck to ensure data integrity on that system.

Should we encounter any problems during the maintenance, we will notify you directly.

Systems which are not rebooted during the scheduled window will be re-scheduled to be rebooted at a later date.

If you have any questions or concerns, please contact our support team. We will be happy to address any concerns you have!