Please forward all support tickets during this period to: support@serverorigin.com

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Billing/Support Systems back online at: 1:58PM CDT / No Customer Impact as this was an internal infrastructure change for ServerOrigin.Com’s Website itself.

NETWORK RELATED:
ServerOrigin has received a few reports today of intermittent connectivity issues. We have verified the issue and found the problem to be an upstream routing issue. The problem has been identified and we are working to have it corrected very shortly. We want to thank everyone for the notifications and apologize for any inconvenience this caused. It appears this was only affecting specific routes in and out of our facility for short periods of time so it was very difficult to nail down the exact problem. However, now that it has been identified – we should have a full resolution shortly.
We thank you again for your patience and wish everyone a safe and happy holiday season!

No customer data is at risk and there has been no breach of data or services. This is all due to specific DDoS attacks targeting critical network infrastructure which is either causing some intermittent routing or general degradation such as packet loss. The issue has been ongoing for nearly 48-hours now but the problem has now been identified and is being resolved. ServerOrigin currently has our entire support staff and all engineers working on this issue so ticket responses may see a short delay as we are working this as the absolute highest priority.

We apologize for any inconvenience this may cause as we know this time of year is particularly important for all of our customers. We are working feverishly to get the issue resolved and to ensure the least amount of interruption occurs while the changes are being made. We appreciate your patience and understanding. We will up-hold any current Service Level Agreements and ensure all customers impacted receive credit for any downtime during this emergency change period.