We did some upgrades to cPanel and Installatron has gotten busted!

We have issues on all shared servers with installatron, please be patient with us. We’re twirling our thumbs waiting on Installatron to answer a support ticket!! We have tried all avenues and we switched from Fantastico for these kinds of issues. If this continues, we will be looking for an alternative.

09:33PM CDT:
Issue is now resolved on all servers. We have rolled back to *Stable* cPanel release. We don’t have all the bells and whistles but all is well again. We’re really wondering the point in cPanel having 3-4 release cycles if only one works

We apologize for the inconvenience, RVSkins and Installatron are now functional on all systems again.

01-10-2010 22:30 CDT:

All shared hosting servers will have an update tonight to the next release cycle of cPanel/WHM. This will include all shared hosting servers and all ddos protected shared servers running cPanel. This update is to allow implementation of newer perks/extras that are included with the latest versions of cPanel. Thus far we have delayed moving to a faster release cycle due to issues with incompatibility between RVSkins and newer versions as well as some inconsistencies on configuration between Linux and FreeBSD.

This update will include all servers, including the FreeBSD shared hosting systems. Please submit a support request if you have any feedback or concerns. We’re hoping for this upgrade to be smooth and you may see some delay in connection times while connecting to your cPanel/WHM interface during these upgrades. The upgrades will include upgrades to MySQL and PHP.

If you believe you have fallout or problems related to the upgrades, please submit a ticket to our support team at: support-at-serverorigin.com

ServerOrigin Communications would like to wish you a healthy and prosperous 2010. Ringing in the new year we will updating our website to reflect a more dynamic feel with colorful additions and testimonials from real customers. If you would like to contribute a testimonial that will be displayed on our site, please send it to: sales@serverorigin.com

Please specify if you would like your URL listed and/or name. We’ll even sweeten the deal! If we use your testimonial we’ll give you a free $10.00 credit to your next month of service.

Quick News Update:
ethProxy™ subscribers will soon have access to one of the world’s largest CDN’s with your service! ServerOrigin has partnered with Highwinds CDN service and will be offering discounted services to all customers!

We thank you for being a ServerOrigin customer and we look forward to serving you in the new year!

Have a wonderful new year’s!

ServerOrigin Communications, LLC.

We are excited to tell you that we have new equipment racked that is owned by ServerOrigin in the Netherlands Ecatel datacenter. These servers are 1Gbps connected with sheer ServerOrigin style, these are fully unmetered. We’re now including vePortal on all new nodes! If you are a current Netherlands/Germany customer and would like to be moved to the new Netherlands nodes, please place a ticket with support@serverorigin.com. This will now allow management for you to backup/restore/rebuild/reboot your own VPS without intervention from support. You can check out the client options available within vePortal on their site at: http://www.veportal.com/gallery.htm

Please understand there is one drawback to the move. We cannot migrate current VPS’ off older nodes due to the architecture differences between HyperVM and vePortal, we have attempted and there are always issues. If you would like to move your data, IP addresses, etc. Please let us know and we’ll get you moved over!

Germany is next: We have new servers being stood up in Frankfurt and should be available by the middle of this week. Once they are available and ready, we will be offering moves to the new nodes which will include vePortal management as well. We have had significant problems in the past several months due to the way we were partnering with other providers to offer services internationally. Due to those issues, we are now shipping our own hardware (New HP DL380 G6’s) to all international datacenters we serve. The servers will be configured with 1Gbps *DEDICATED* unmetered links with full 100Mbps links to each VPS on the node with average speeds planned at 60Mbps during peak times per VPS.

If you have any questions or concerns, please feel free to contact us via our support page at: http://billing.serverorigin.com or by email at: support@serverorigin.com

Thanks,

Kevin H.

ServerOrigin.Com

01:00AM CDT:

- We’re doing a database upgrade on our billing system. You can still request support via: support@serverorigin.com.

Should be a short outage, we’ll have it up soon.

Thanks!

Subscribers,

 You should have received an email about the changes we were making to cPanel servers. We initially upgraded all cPanel hosting servers to a newer version and changed to a more updated release cycle.  We began receiving some reports of issues with RVSkins integrations not performing correctly. We have backed out the update and updated all servers to the newest version on the stable release cycle. We apologize for any issues you have may seen. If you have any questions, please contact support.

Thanks!

ServerOrigin.Com Support Staff

All shared servers are under conversion from Fantastico to InstallaTron. It is a far superior product with faster updates and overall better management functionality. We’ve had dozens of issues where Fantastico can’t connect to licensing servers, it’s slow, the updates aren’t out when products are released. They have continued to cause borderline security issues and we’ve continually had to work through hours of tickets due to their issues.

We’ve migrated all servers to InstallaTron and we believe you will see a HUGE improvement in responsiveness and update releases. We welcome your feedback!

Thanks!

ServerOrigin Support!

Customers on shared hosting servers across all of ServerOrigin’s U.S.-based servers may experience some slowness for a short period of time tonight. We’re going through each server and doing some security updates as well as some minor patches to Apache/cPanel/MySQL/PHP.

All servers are planned to be completed by 4AM CST 10/06/2009.

If you have any questions or concerns, please do not hesitate to contact our support department or email us directly at: support -at- serverorigin.com

ServerOrigin.Com’s ethProxy Customers:

We would like to inform you that around 17:40 CST we implemented a new module that has been in the works for nearly six months. Our system as you may already know implements both the DDoS protection of our datacenter and our custom filtering routers, optimizers, and IP analysis clusters. The technology we have written in-house is completely modular so we can add and take away pieces as needed. We rolled out the new product today and its purpose is to lower the number of accidental bans and lower the throughput of DDoS traffic that is received at your site.

This tool is now proving to lower our overall output by 35% of what it has been on average daily. Our new verification techniques allow for legit traffic to pass with less chances of being accidentally discarded. This module also provides the functions to check for malformed traffic or attempts to find vulnerabilities. This will lower your chances of being hacked and lower the chances of a hacker to find vulnerabilities/exploits in the code of your website. We invite you to check your inbound traffic graphs for your server and see what kind of difference it has made. Please let us know if you have any issues.

Thanks!

We’re soon to introduce DDoS protected shared hosting with higher level protections than our ‘basic’ plans currently offered. New server added tonight as well as 2 new nameservers in additional datacenters.

Now users with our ethProxy and Shared hosting have the 4 available nameservers nationwide for redundancy!

-Kevin