ServerOrigin customers may experience some intermittent connectivity this afternoon due to an upstream network issue. Currently we have DDoS attacks/scans hitting infrastructure equipment that has caused us to revise some of our current network routing and security policies. These changes should go unnoticed for the most part however you may see a minute or two loss of connectivity at different periods throughout the afternoon as continuous changes are made to implement additional security measures and resolve possible routing vulnerabilities.

No customer data is at risk and there has been no breach of data or services. This is all due to specific DDoS attacks targeting critical network infrastructure which is either causing some intermittent routing or general degradation such as packet loss. The issue has been ongoing for nearly 48-hours now but the problem has now been identified and is being resolved. ServerOrigin currently has our entire support staff and all engineers working on this issue so ticket responses may see a short delay as we are working this as the absolute highest priority.

We apologize for any inconvenience this may cause as we know this time of year is particularly important for all of our customers. We are working feverishly to get the issue resolved and to ensure the least amount of interruption occurs while the changes are being made. We appreciate your patience and understanding. We will up-hold any current Service Level Agreements and ensure all customers impacted receive credit for any downtime during this emergency change period.

START: 08 JUN 2011, 12:00PM U.S. Pacific
END: 08 JUN 2011, 6:00PM U.S. Pacific
Total Service Impact: Minimal

During the above referenced period, datacenter engineers will be updating code on production edge routers. No extended outages are expected, however, the process of re-routing traffic between edge routers in order to take them offline for maintenance is expected to cause very brief outages not expected to exceed several minutes.

This maintenance is necessary to update the JunOS code on the routers in order to correct a bug that has caused issues to the production network on 1 previous occasions in the past month.

ISSUE: 12:08AM CDT 06/07/2011 : ServerOrigin customers in the Los Angeles facility experienced some intermittent packet loss for around 30 minutes starting at approximately 12:08AM CDT. This was due to a spanning-tree issue on a Cisco switch that has been planned for removal. Issue was only affecting partial segments of the network.
- Fully resolved at 12:40AM CDT 06/07/2011

ISSUE: 12:59PM CDT 06/07/2011: Same cabinet appears to be experiencing packet loss on this particular segment affected partially early morning. We are working to resolve this issue.

PLANNED RESOLUTION: 13:23 CDT 06/07/2011: We should have the intermittent packet loss resolved in the next few minutes.

Once the packet loss issue is resolved, the offending switch from the outage early morning will be removed and replaced with it’s new upgraded switch. The upgraded switches are in place but were not replacing the older switches yet as this was a planned maintenance in the future. However, we will go ahead and do this replacement today to ensure the issue is fully resolved.

Less than 2 minutes of interruption is planned which would allow for spanning tree reconvergence. This change will may not be noticed at all but could potentially cause between a 1-5 minute outage.

This will fully resolve all issues that we have been having over the past week with this set of VLAN’s tied to this switch.

We apologize for the inconvenience and we thank you for your patience as we resolve this matter.

ServerOrigin Support
support@serverorigin.com

Denial-Of-Service Protection — ServerOrigin Communications releases ethProxy DDoS Protected Global Load Balancing solution

Enterprise DDOS Protection firm ServerOrigin Communications announces the release of their ethProxy Global Load Balancing solution.

New York, NY (PRWEB) March 9, 2011

ServerOrigin Communications (http://www.serverorigin.com), a leading distributed denial of service (DDoS) protection company, announced today its new ethProxy global load balancing solution as a free service add-on. ServerOrigin’s ethProxy product is the largest globally deployed mitigation technology currently protecting more than one million domains. The load balancing solution will enable the customer to deliver their web applications in a fast, secure, and high availability (HA) model.

“This solution will allow businesses to scale without additional hardware and expensive maintenance contracts. One key feature is the ability to increase traffic instantly across an unlimited number of locations based on configured port, domain, or geographic location of the visitor. Combining the rock-solid stability of our ethProxy DDOS protection platform, intrusion detection, and traffic distribution; the choice is clear for businesses looking to uphold strict compliance while maintaining datacenter neutrality,” says Kevin Hatfield, CEO at ServerOrigin Communications. “I believe this is the next step for online businesses who look to cloud-driven environments for future growth. Scalable, flexible, and cost effective this solution will show a return on investment for most online companies within thirty days compared to the usual two-year churn on traditional datacenter equipment. ”

According to ServerOrigin, the new add-on is free with their ethProxy DDoS protection upon request. The service will feature full management and monitoring with a pricing model to fit customers of any size. Pricing is based on the ethProxy package selected, packages start at 250Mbps and can scale past 10Gbps.

About ServerOrigin Communications:

ServerOrigin Communications specializes in Enterprise-Grade denial-of-service mitigation and hosting. ServerOrigin’s core business is based on their ethProxy Mitigation platform. Services include distributed denial-of-service mitigation, AnyCast DNS, and intrusion detection. ServerOrigin utilizes more than 30 POP locations in the United States and the premium solution for companies seeking 99.999% service levels with protection against large-scale denial-of-service and intrusion-based attacks. Since its founding in 2006, mitigation provider ServerOrigin Communications has protected more than 1,000,000 domains worldwide. ServerOrigin’s ethProxy protected clients have included: Paymate, Sun Microsystems, Lillian Vernon, Sobongo, Hair Club for Men, and Staples.

For more information about ServerOrigin Communications, visit http://www.serverorigin.com.

###

For the original version on PRWeb visit: http://www.prweb.com/releases/prweb2011/03/prweb4336774.htm

ServerOrigin.Com – Primary website is temporarily offline for scheduled maintenance. This is a move to our facility from a previous colo facility. We apologize for any inconvenience, the site will be up shortly.

You can still reach support via: https://billing.serverorigin.com
Email: support@serverorigin.com
Phone: 1-888-670-0853

**No customers are impacted with this downtime. This is simply a brief down due to relocation of our company website.

Thanks so much!
ServerOrigin Communications

=======================================================================
SoftLayer Emergency Maintenance – GLOBAL [12/30/2010]
Date: Thursday, December 30, 2010 (12/30/2010)
Start Time: 05:00 PM CST
End Time: 07:00 PM CST
Services affected: Public / Private Network
Location: Global
Duration: 2 hours

==================================================
SoftLayer Engineers will be performing emergency maintenance on BBR01.EQ01.WDC02, BBR02.EQ01.WDC02, and BBR01.WB01.SEA01 in an effort to correct routing issues customers are currently experiencing to various destinations including AT&T residential services. In conjunction with Cisco, Engineers have identified a bug that has resulted in the router entering a degraded performance state. To correct this degraded state, the router must be reloaded.

Customers can expect to see latency / packetloss as routes reconverge across redundant routers on both the public and private networks. While the maintenance window is set for 2 hours, we expect the maintenance to take no longer than 20 minutes during each router reload.

Customers in the Seattle datacenter will lose backend connectivity to all other datacenters (local Seattle private network traffic will not be impacted).
==================================================

If you have any problems after this time frame with regard to connectivity, or if you have any questions regarding the maintenance at any point, please open a ticket in the customer portal or contact our support via phone.

We appreciate your patience during this work and welcome any feedback.

Thank you,
Network Engineering
——————————————————————-

This is likely to interrupt a small percentage of ServerOrigin’s Washington, DC / Seattle traffic. We hope this change will be as quick and uninterrupted as possible.

Thanks,
Kyle A.
ServerOrigin Communications

START:  05 DEC 2010
END:  11 DEC 2010
Total Service Impact: Varies depending on maintenance sub-window, see below. (Expected No more than 30 Minutes per customer for the entire week of maintenance)

ethProxy Subscribers: ethProxy customers are provided fully automated DNS failover and redundancy to one of our other facilities. *IF* you allow ServerOrigin to manage your DNS via our AnyCast DNS service then you will be automatically re-routed to an alternate facility. We will also move customers proactively prior to the changes. If you are not currently taking advantage of this free service,  please notify us or make the appropriate changes so we can handle the DNS failover.

Abstract:  ServerOrigin currently maintains critical infrastructure in two suites at 600 W. 7th St, Los Angeles, CA: Suite 420 (Peer1) and Suite 130 (TelX). Over the course of one week critical infrastructure and some equipment leased to customers will be consolidated into Suite 130. There will be downtime associated with this maintenance; the exact amount will vary from customer to customer with a total impact of 5 – 30 minutes per customer for the entire week.

This is a preliminary notice and there may be changes to the following timeline as we move closer to the maintenance window:

Chronology:

05 DEC 2010, 3PM – 10PM, U.S. Pacific: Many cloud hosted services such as DDoS protection proxies and all Cloud VM instances will be offline during a physical equipment move within this window not expected to exceed 30 minutes. Any such instances should not experience further substantial issues outside of this window.

06 DEC 2010, 12PM – 4PM, U.S. Pacific: There will be edge router maintenance during this period not expected to result in service impact.

07 DEC 2010, 8AM – 10PM U.S. Pacific: There will be a substantial amount of routing changes and physical relocation of edge routers and DDoS mitigation appliances. Service impact is not expected, however, this change is considered high risk and unexpected outages could occur. Our Telia transit will be offline during currently undetermined periods due to local loop maintenance.

08 DEC 2010, 7AM – 5PM: Many customer leased servers will be relocated, resulting in a service impact not expected to exceed 30 minutes per server.

09 DEC 2010, 7AM – 5PM: Many customer leased servers will be relocated, resulting in a service impact not expected to exceed 30 minutes per server.

10 DEC 2010, 8AM – 10PM U.S. Pacific: This window is reserved for final routing changes, network testing, and quality assurance. Service impact is not expected at this time.

11 DEC 2010, 8AM – 10PM U.S. Pacific: This window is reserved for quality assurance and last minute changes. Service impact is not expected at this time.

START:  13 OCT 2010, 2:00PM U.S. Pacific
END:  13 OCT 2010, 10:00PM U.S. Pacific
Affected Network Segment: 208.64.x.x
Total Service Impact: No Impact Anticipated

Abstract:  We anticipate bringing up the BGP session for a new circuit to PCCW during this maintenance window. A recently installed edge router will become fully operational at that time.

Chronology: Timing will depend upon coordination with the PCCW NOC. A more specific window is not available at this time.

No impact should be seen during this maintenance.

Our main site: www.serverorigin.com may have some intermittent connectivity for a couple hours this morning as we perform some maintenance.

No customers are impacted, our billing system and ticket systems will remain online. This is a temporary loss of service as we do some memory upgrades. If you have any questions or concerns, please contact us at: https://billing.serverorigin.com or support@serverorigin.com

Thanks!

ServerOrigin is now offering free setup on our base business ddos protection plan at http://www.serverorigin.com/ddos.php

This offer will run through the middle of April! Get signed up today and protect your site with the best!