Outage Update –

Datacenter had found that one of the harddrives were corrupt. We ran an filesystem check and then realized the drive had gone bad. We have moved all of the data from the old drive to the new drive and from backup. There was a backup snapshot taken 6 minutes prior so the data was solid.

Sorry for the delay and inconvenience this may have caused. Thanks to everyone for their patience.

Looks like shells.serverorigin.com has suffered a hardware failure. We are working to get it repaired now. It should be back up momentarily.

12:15AM CST

At approximately 6:40PM PST our fiber link to WVFiber went down momentarily, returning at 6:42PM PST. A ticket was submitted requesting information regarding the outage. A few moments later, at 6:45PM PST the port again went offline. Tickets were opened with WVFiber, CRG West, and our own techs quickly went to confirm our routers and fiber were functioning correctly.

A rather disturbing and alarming discovery was that neither WVFiber nor CRG (datacenter where our fiber demarks) had any onsite techs available to diagnose the problems until morning. Awknet attempted to get backup connectivity via Cogent, Mzima, and Linkline – however due to company policies none of these carriers were able to provision us service within 48 hours.

WVFiber has now dispatched a contractor that works on their behalf in the LA area to head into the datacenter and confirm if the issue is with the router  or the CGR crossconnect itself. If it is infact a router port issue we will be online shortly after moving to a new port. Sadly, if it is infact a fiber issue we will be forced to wait for CRG techs to arrive and provision a new crossconnect.

I’ll keep you as updated on the progress as possible.

Hello,
We are doing a quick maintenance in the Chicago DC to add more bandwidth and increase our throughput/reliability. This upgrade should be fairly quick and we apologize for any inconvenience you may see from the quick outage. The server will not go down, but the network connection will drop for a brief period of time.

Once again, we apologize for the inconvenience but that is one of the steps necessary in resolving some of the stability issues we have seen over time.

Thanks,
ServerOrigin.Com

We have added an additional server in Los Angeles within the Awknet datacenter due to the issues with the New York Datacenter. We have migrated all users, please check your email accounts and you should have the new information available.

We really do hope that this will provide a solution for the unstable connectivity out of the New York datacenter. If anyone has any questions please email: support@serverorigin.com