Status.ServerOrigin.Com » ServerOrigin Status

Maintenance Window – Billing System

admin — Tue, 06 Jul 2010 12:43:59 +0000

Website billing / support system is currently under maintenance.

Please email support@serverorigin.com if you have any questions!

Maintenance will end by 9AM CDT today.

True 100% SLA Cloud Hosting – Harness the power of 30+ Web Servers Powering your site! ServerOrigin Communications / ethProxy

admin — Fri, 28 May 2010 23:35:42 +0000

ServerOrigin Communications would like to announce our newest offering ‘in the cloud’. Not only are we the world’s leader in denial of service protection but we are coupling our knowledge of cloud computing for the shared hosting users of the world. Our cloud hosting technology allows for multiple clusters of systems to power your site faster than ever before. Since Google has announced that speed of your site is now a factor in how well you’re ranked, we figure this is the best time to offer you the fastest hosting on the planet!

ServerOrigin’s cloud technology is hosted in a Tier1 Facility in partnership with RackSpace hosting. This offer will include our ethProxyLite ddos mitigation product as well as our state-of-the-art intrusion detection mechanisms.

Join the most advanced infrastructure available for cloud hosting. Fully redundant, full 1000Mbps, full 100% SLA.

As our cloud services page is being built, please check out our offers listing available at: WebHostingTalk

ServerOrigin proudly serves the elite of the online marketplace. Just a few of our customers include: Hair Club for Men , Lillian Vernon , PayMate , and Oracle’s Sun Division.

Maintenance on ServerOrigin.Com Cluster

admin — Sun, 02 May 2010 10:25:39 +0000

Our main site: www.serverorigin.com may have some intermittent connectivity for a couple hours this morning as we perform some maintenance.

No customers are impacted, our billing system and ticket systems will remain online. This is a temporary loss of service as we do some memory upgrades. If you have any questions or concerns, please contact us at: https://billing.serverorigin.com or support@serverorigin.com

Thanks!

SANTREX REFUGEES YOU ARE WELCOME HERE! $60 FREE CREDIT + 30GB Offsite Backup Storage FOREVER!

admin — Wed, 14 Apr 2010 03:35:34 +0000

Santrex subscribers, provide us your recent invoice with Santrex and we will provide you $60 of credit when you signup!

Coupon Code: REFUGEEVPS

We have had a large influx of customers who were recently without hosting solutions due to Santrex’s collapse. We are here to help and we want to extend our offers to anyone previously affected.

Free 30GB of remote Backup Hosting space for as long as you remain a customer.

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Many of you have been Santrex customers for years and dealt with the poor service and response. The final blow has been dealt and Santrex announced all customer data has been lost. ServerOrigin is stunned at how a company with a reputation and the experience in this industry could make such a major mistake. ServerOrigin Communications would like to extend our hand to all customers of Santrex who are looking for a provider they can trust and depend on. Please feel free to email us or stop by our site at http://www.serverorigin.com | we are not as cheap in some areas but we have the capability, with our pricing, to provide the data redundancy you require.

We are offering FULLY unmetered services on all of our web hosting/VPS hosting plans for all Santrex refugees.

We wish you all the best and hope you find new hosting companies who appreciate you as a customer and treat you better than you have been treated thus far.

NO SETUP FEES! Free Setup for a Limited time on Business ethProxy DDoS Protection plans!

admin — Wed, 07 Apr 2010 19:22:12 +0000

ServerOrigin is now offering free setup on our base business ddos protection plan at http://www.serverorigin.com/ddos.php

This offer will run through the middle of April! Get signed up today and protect your site with the best!

Billing System Changes

admin — Sun, 21 Feb 2010 20:55:27 +0000

Dear ServerOrigin Subscribers,

We’re currently doing some billing system upgrades that may show some intermittent connectivity to the billing part of our site while these changes are taking place.

We’re moving the billing system to a faster cloud configuration which should provide us some scalability and allow for some additional features that we’re lacking in the current configuration. Changes will be fully propagated within 24 hours, please continue to submit any support or sales requests to the email contacts or give us a call.

support@serverorigin.com

billing@serverorigin.com

sales@serverorigin.com

Contact: 1-888-670-0853

Thanks so much,

Kyle A.

ServerOrigin Communications

Introducing Cloud-Based DDoS Protection

admin — Wed, 17 Feb 2010 03:15:34 +0000

ServerOrigin Communications, LLC. would like to thank each of our ethProxy™ customer for a great start in the new year. We have mentioned cloud-based solutions several times over the past few months and how we’d like to integrate our services into a cloud environment. For months now we have been testing like mad! We now have many ethProxy™ clients running within our cloud environments! This is exciting news because now we can offer fully scalable protection across multiple nodes and clusters per customer. Each customer will have their data/IP’s/traffic fully separated from other clients. This improves things in multiple ways but one of the biggest is the ability to separate protection into dedicated resources per client. When we first started we ran into issues where attacks could cause ingress issues on other customers. This is no longer the case.
Now for the big update! We’re offering our ethProxy™ ddos protected virtual servers, fully configured and ready to go! The server offerings will allow for fully scalable cloud-based hosting with the ability to grow/shrink on-demand. This is not only great for the customer under attack at all times but it’s also great for customers who wish to purchase protection in case of future attacks. We simply configure you a virtual server with full server resources as you would get when buying a dedicated server. We are also planning to offer full server management as well as SolusVM control panel integration.
ethProxy™ customers can now dial support/sales directly at: 1-888-670-0853

We’re adding employees and seeing a record number of calls with the release of priority support. If we’re tied up, leave a message and expect a call back almost immediately!

Have a wonderful and prosperous 2010!

Your ServerOrigin Team

ServerOrigin Communications, LLC.

ServerOrigin.Com – ethProxy Router Hung

admin — Thu, 07 Jan 2010 06:41:11 +0000

12:08 CST:

At approximately 12:08 CST one of our ethProxy routers, which we had a memory issue on earlier in the day, failed. We have a tech onsite doing the hardware replacement as of 12:24CST.

All subscribers that have opted in to our free failover service have automatically failed over to an alternate route. If you have not requested to be configured, please contact our support staff and this kind of issue will not affect you in the future. Sadly, this is part of business, hardware failures happen but this is also why we provide the failover service for situations such as these. If you’re having a service interruption, please notify support at: support@serverorigin.com

12:41AM CST:
Router fix is in place. Issue is resolved.

Staminus Outage

admin — Wed, 30 Dec 2009 14:05:49 +0000

08:04AM CDT:

Appears an issue with a power failure at the datacenter. Backup power failed to kick-off for the cabinet we’re awaiting an update from the engineer checking to get it back up. This issue is affecting a small number of users.

Updates will come shortly.

09:00AM CDT:
Issue was resolved. We apologize for the trouble.

Thanks!

Automated DNS Failover Added for ethProxy Customers. Full DDoS Redundancy !FREE! For ethProxy Customers

admin — Sun, 01 Nov 2009 04:02:56 +0000

ServerOrigin.Com (10/31/2009) has signed a contract with DNSMadeEasy (http://www.dnsmadeeasy.com ) for all ethProxy customers. DNSMadeEasy has been in business since early 2003 with an unprecedented 100% uptime for the past 6+ years. ethProxy customers now have the option of utilizing our managed DNS solution hosted by DNSMadeEasy. This will include automated DNS failover between our two datacenters. This will provide for full redundancy, from a proxy standpoint, in case of a datacenter failure. This service is FREE of charge to all ethProxy subscribers. We will setup an alternate to your primary proxy and in the event of failure all services will roll to the alternate datacenter. Failover is automatically detected in under 10 minutes, full traffic failover (worldwide) will occur within 60 minutes. More than 97% of the world’s traffic would roll to the alternate datacenter within 30 minutes of the initial failure.

Once the primary location comes back online, the DNSMadeEasy service will monitor the service for up to a configurable amount of time before reconfiguring DNS back to primary. Your customers will likely never experience an outage longer than 30 minutes with a full datacenter failure.

If you would like to utilize our DNS failover services, please submit a ticket to support. We will require you moving your site to designated nameservers we provide. Any additional custom records you’d like added, just add those in the ticket. We will have it configured and confirm when it is ready for you to move your domain to our nameservers. DNSMadeEasy will provide more than 40 different nameserver locations available worldwide and complete redundancy in more than 30 datacenters. We are *the first* proxy DDoS protection service to offer a full-datacenter failover solution. This service comes with a 100% uptime Service Level Agreement.

Please let us know if you have any questions, we’ll be happy to assist.

Thanks,

Kevin Hatfield

Director of Operations

ServerOrigin.Com / ethProxy Services