Dear ServerOrigin Subscribers,

We’re currently doing some billing system upgrades that may show some intermittent connectivity to the billing part of our site while these changes are taking place.

We’re moving the billing system to a faster cloud configuration which should provide us some scalability and allow for some additional features that we’re lacking in the current configuration. Changes will be fully propagated within 24 hours, please continue to submit any support or sales requests to the email contacts or give us a call.

support@serverorigin.com

billing@serverorigin.com

sales@serverorigin.com

Contact: 1-888-670-0853

Thanks so much,

Kyle A.

ServerOrigin Communications

ServerOrigin Communications, LLC. would like to thank each of our ethProxy™ customer for a great start in the new year. We have mentioned cloud-based solutions several times over the past few months and how we’d like to integrate our services into a cloud environment. For months now we have been testing like mad! We now have many ethProxy™ clients running within our cloud environments! This is exciting news because now we can offer fully scalable protection across multiple nodes and clusters per customer. Each customer will have their data/IP’s/traffic fully separated from other clients. This improves things in multiple ways but one of the biggest is the ability to separate protection into dedicated resources per client. When we first started we ran into issues where attacks could cause ingress issues on other customers. This is no longer the case.
Now for the big update! We’re offering our ethProxy™ ddos protected virtual servers, fully configured and ready to go! The server offerings will allow for fully scalable cloud-based hosting with the ability to grow/shrink on-demand.  This is not only great for the customer under attack at all times but it’s also great for customers who wish to purchase protection in case of future attacks. We simply configure you a virtual server with full server resources as you would get when buying a dedicated server. We are also planning to offer full server management as well as SolusVM control panel integration.
ethProxy™ customers can now dial support/sales directly at: 1-888-670-0853

We’re adding employees and seeing a record number of calls with the release of priority support. If we’re tied up, leave a message and expect a call back almost immediately!

Have a wonderful and prosperous 2010!

12:08 CST:

At approximately 12:08 CST one of our ethProxy routers, which we had a memory issue on earlier in the day, failed. We have a tech onsite doing the hardware replacement as of 12:24CST.

All subscribers that have opted in to our free failover service have automatically failed over to an alternate route. If you have not requested to be configured, please contact our support staff and this kind of issue will not affect you in the future. Sadly, this is part of business, hardware failures happen but this is also why we provide the failover service for situations such as these. If you’re having a service interruption, please notify support at: support@serverorigin.com

12:41AM CST:
Router fix is in place. Issue is resolved.

08:04AM CDT:

Appears an issue with a power failure at the datacenter. Backup power failed to kick-off for the cabinet we’re awaiting an update from the engineer checking to get it back up. This issue is affecting a small number of users.

Updates will come shortly.

09:00AM CDT:
Issue was resolved. We apologize for the trouble.

Thanks!

Thanks,

ServerOrigin.Com / ethProxy Services

12:28AM CDT:

We are experiencing a few minute outage due to a POP issue in California that direct connects to one of our primary datacenters. This is affecting thousands of customers including our entire datacenter at Staminus.Net. We’re working to get this issue resolved asap. As stated, this is a huge outage and is potentially affecting multiple datacenters on the West coast. We’re awaiting word from the POP to provide us more details on the situation. Thank you for your patience as we resolve this issue. Our website is also affected by this outage, you can still contact support via: support@serverorigin.com. You can also login to our support system at: http://billing.serverorigin.com

Thanks,

Kevin H.

ServerOrigin.Com

—————

-01:35AM CDT:

It appears part of the Gigenet.Com datacenter is down as well during this outage period. Some servers are up while others are down. This appears to be just as wide-spread as we thought. Blogspot.com is appearing to be part of this outage as well, therefore we have word that Google is also taking large impact. We apologize as we’re still awaiting word on further updates. We are escalating but we’re one of thousands escalating. Hopefully this issue will be resolved soon.

-Kevin

————————–

02:03AM CDT

Dear Subscribers,

After the short outage we appear to be back online. This outage appears to have affected several other datacenters as well. We are awaiting verification of a resolution but at this time, servers appear to be back online and responsive. We thank you for your patience with this matter and we hope to have word that the outage is cleared shortly.

Thanks,

Kevin H.

Subscribers,

 You should have received an email about the changes we were making to cPanel servers. We initially upgraded all cPanel hosting servers to a newer version and changed to a more updated release cycle.  We began receiving some reports of issues with RVSkins integrations not performing correctly. We have backed out the update and updated all servers to the newest version on the stable release cycle. We apologize for any issues you have may seen. If you have any questions, please contact support.

Thanks!

ServerOrigin.Com Support Staff

All shared servers are under conversion from Fantastico to InstallaTron. It is a far superior product with faster updates and overall better management functionality. We’ve had dozens of issues where Fantastico can’t connect to licensing servers, it’s slow, the updates aren’t out when products are released. They have continued to cause borderline security issues and we’ve continually had to work through hours of tickets due to their issues.

We’ve migrated all servers to InstallaTron and we believe you will see a HUGE improvement in responsiveness and update releases. We welcome your feedback!

Thanks!

ServerOrigin Support!

Customers on shared hosting servers across all of ServerOrigin’s U.S.-based servers may experience some slowness for a short period of time tonight. We’re going through each server and doing some security updates as well as some minor patches to Apache/cPanel/MySQL/PHP.

All servers are planned to be completed by 4AM CST 10/06/2009.

If you have any questions or concerns, please do not hesitate to contact our support department or email us directly at: support -at- serverorigin.com

ServerOrigin.Com – The main website and billing system are down temporarily for a server upgrade. The site has been solid with 100% uptime for nearly a year but it is time to do some cleanup and repair a filesystem issue on the system.

15:15CDT

We expect the site/ticket system to be down for a couple of hours. The maintenance should be completed by 17:00CDT. Support can still be reached via: support@serverorigin.com

Emergency requests are still available via: pager-at-serverorigin.com

Sincerely,

Your ServerOrigin.Com Support Team!