We did some upgrades to cPanel and Installatron has gotten busted!

We have issues on all shared servers with installatron, please be patient with us. We’re twirling our thumbs waiting on Installatron to answer a support ticket!! We have tried all avenues and we switched from Fantastico for these kinds of issues. If this continues, we will be looking for an alternative.

09:33PM CDT:
Issue is now resolved on all servers. We have rolled back to *Stable* cPanel release. We don’t have all the bells and whistles but all is well again. We’re really wondering the point in cPanel having 3-4 release cycles if only one works

We apologize for the inconvenience, RVSkins and Installatron are now functional on all systems again.

08:04AM CDT:

Appears an issue with a power failure at the datacenter. Backup power failed to kick-off for the cabinet we’re awaiting an update from the engineer checking to get it back up. This issue is affecting a small number of users.

Updates will come shortly.

09:00AM CDT:
Issue was resolved. We apologize for the trouble.

Thanks!

03:30AM CDT:

69.197.175.x: Server is currently down due to unknown reasons. Contacted datacenter to check the health of the system. Should have it up shortly, it does appear it may have lost power. This will affect a small number of shared hosting subscribers only. Please contact support at: support@serverorigin.com to place a ticket.

04:00AM –RESOLVED

–10:53 PM CDT

ethProxy customers in our Staminus datacenter have an outage due to our transport fiber being cut in LA. We’re awaiting an ETA, we’re also configuring new services out of an alternate datacenter to get customers online. We are working diligently to get an ETA of resolution. The entire Staminus datacenter as well as other datacenters in the area are impacted. Please open a ticket if you’d like to be configured on a different datacenter during the interim. We are hoping this will be resolved sooner than we’ll have the other server online. This issue was in no part due to ServerOrigin or something within our control. We are severely impacted and escalating along with many other datacenters to have this resolved as quickly as possible.

Thanks,

ServerOrigin.Com Management

————

-04:22AM CDT:
Datacenter issues have been resolved. Customers that were moved to the alternate location, we will allow 12 hours before we request the move back. This will ensure no issues.

Please let us know if you have any issues. Thanks so much for your patience throughout this issue.

Thanks,

ServerOrigin.Com

Netherlands VPS Customers:
Ecatel appears to be having a datacenter connectivity issue. We have reported and escalated, awaiting word from their support staff on when this issue will be resolved.

Thanks,

ServerOrigin Support

——————————————–

10/30/2009 – 02:53 AM CDT

Ecatel Update: Servers should be up in the next couple hours. We’re awaiting verification the issue is resolved. We will be applying credit for all users affected. Ecatel was showed horrible support in this matter. We will be purchasing new servers in the EvoSwitch datacenter and moving all customers once the servers are up. We apologize for the inconvenience and we thank everyone for your continued patience. This was an outage completely out of our control but this situation was made worse by the lack of support and updates from the datacenter. We provide better services than this for our customers and we will make every effort to be sure this doesn’t occur in the future.

Thanks,

ServerOrigin.Com

———————

10/30/2009 – 08:03 AM CDT

Ecatel issues resolved. Credit applied to all users impacted.

12:28AM CDT:

We are experiencing a few minute outage due to a POP issue in California that direct connects to one of our primary datacenters. This is affecting thousands of customers including our entire datacenter at Staminus.Net. We’re working to get this issue resolved asap. As stated, this is a huge outage and is potentially affecting multiple datacenters on the West coast. We’re awaiting word from the POP to provide us more details on the situation. Thank you for your patience as we resolve this issue. Our website is also affected by this outage, you can still contact support via: support@serverorigin.com. You can also login to our support system at: http://billing.serverorigin.com

Thanks,

Kevin H.

ServerOrigin.Com

—————

-01:35AM CDT:

It appears part of the Gigenet.Com datacenter is down as well during this outage period. Some servers are up while others are down. This appears to be just as wide-spread as we thought. Blogspot.com is appearing to be part of this outage as well, therefore we have word that Google is also taking large impact. We apologize as we’re still awaiting word on further updates. We are escalating but we’re one of thousands escalating. Hopefully this issue will be resolved soon.

-Kevin

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02:03AM CDT

Dear Subscribers,

After the short outage we appear to be back online. This outage appears to have affected several other datacenters as well. We are awaiting verification of a resolution but at this time, servers appear to be back online and responsive. We thank you for your patience with this matter and we hope to have word that the outage is cleared shortly.

Thanks,

Kevin H.

All shared servers are under conversion from Fantastico to InstallaTron. It is a far superior product with faster updates and overall better management functionality. We’ve had dozens of issues where Fantastico can’t connect to licensing servers, it’s slow, the updates aren’t out when products are released. They have continued to cause borderline security issues and we’ve continually had to work through hours of tickets due to their issues.

We’ve migrated all servers to InstallaTron and we believe you will see a HUGE improvement in responsiveness and update releases. We welcome your feedback!

Thanks!

ServerOrigin Support!

As many may have noticed we had some downtime on our main website as we were moving to a new location. The website is now online and DNS should be functioning correctly.  We apologize for the inconvenience as it was a long process getting everything moved over. No users were impacted during the move but we didn’t want to scare anyone

We’re strong as ever and growing by the day. We’ve successfully seen our best month, last month, and continue to see a rise in ethProxy implementations for DDoS protection. Our new product is a home-run and we’re proud to say that we find a joy in seeing sites back online with our assistance, after being brought down by malicious attacks. ServerOrigin.Com is here for you as our current customer #1. Don’t think that we will forget the people who helped us become one of the fastest-growing competitiors in IRC/DDoS Protected hosting. We have seen our bumps along the way but at the end of the day we’ll continue to provide you the best possible experience we can offer.

Thanks again to everyone for your continued support!

-Kevin

ServerOrigin.Com – The main website and billing system are down temporarily for a server upgrade. The site has been solid with 100% uptime for nearly a year but it is time to do some cleanup and repair a filesystem issue on the system.

15:15CDT

We expect the site/ticket system to be down for a couple of hours. The maintenance should be completed by 17:00CDT. Support can still be reached via: support@serverorigin.com

Emergency requests are still available via: pager-at-serverorigin.com

Sincerely,

Your ServerOrigin.Com Support Team!

Oblivion / Xanax are both down as of 2 minutes ago (2:52PM CST) due to a customer distribution switch crash. Techs are in route to correct the situation.

UPDATE: 3:00PM CST

Switch is now back online – all services are back up.

Thanks