Thanks,

ServerOrigin.Com / ethProxy Services

–10:53 PM CDT

ethProxy customers in our Staminus datacenter have an outage due to our transport fiber being cut in LA. We’re awaiting an ETA, we’re also configuring new services out of an alternate datacenter to get customers online. We are working diligently to get an ETA of resolution. The entire Staminus datacenter as well as other datacenters in the area are impacted. Please open a ticket if you’d like to be configured on a different datacenter during the interim. We are hoping this will be resolved sooner than we’ll have the other server online. This issue was in no part due to ServerOrigin or something within our control. We are severely impacted and escalating along with many other datacenters to have this resolved as quickly as possible.

Thanks,

ServerOrigin.Com Management

————

-04:22AM CDT:
Datacenter issues have been resolved. Customers that were moved to the alternate location, we will allow 12 hours before we request the move back. This will ensure no issues.

Please let us know if you have any issues. Thanks so much for your patience throughout this issue.

Thanks,

ServerOrigin.Com

Netherlands VPS Customers:
Ecatel appears to be having a datacenter connectivity issue. We have reported and escalated, awaiting word from their support staff on when this issue will be resolved.

Thanks,

ServerOrigin Support

——————————————–

10/30/2009 – 02:53 AM CDT

Ecatel Update: Servers should be up in the next couple hours. We’re awaiting verification the issue is resolved. We will be applying credit for all users affected. Ecatel was showed horrible support in this matter. We will be purchasing new servers in the EvoSwitch datacenter and moving all customers once the servers are up. We apologize for the inconvenience and we thank everyone for your continued patience. This was an outage completely out of our control but this situation was made worse by the lack of support and updates from the datacenter. We provide better services than this for our customers and we will make every effort to be sure this doesn’t occur in the future.

Thanks,

ServerOrigin.Com

———————

10/30/2009 – 08:03 AM CDT

Ecatel issues resolved. Credit applied to all users impacted.

12:28AM CDT:

We are experiencing a few minute outage due to a POP issue in California that direct connects to one of our primary datacenters. This is affecting thousands of customers including our entire datacenter at Staminus.Net. We’re working to get this issue resolved asap. As stated, this is a huge outage and is potentially affecting multiple datacenters on the West coast. We’re awaiting word from the POP to provide us more details on the situation. Thank you for your patience as we resolve this issue. Our website is also affected by this outage, you can still contact support via: support@serverorigin.com. You can also login to our support system at: http://billing.serverorigin.com

Thanks,

Kevin H.

ServerOrigin.Com

—————

-01:35AM CDT:

It appears part of the Gigenet.Com datacenter is down as well during this outage period. Some servers are up while others are down. This appears to be just as wide-spread as we thought. Blogspot.com is appearing to be part of this outage as well, therefore we have word that Google is also taking large impact. We apologize as we’re still awaiting word on further updates. We are escalating but we’re one of thousands escalating. Hopefully this issue will be resolved soon.

-Kevin

————————–

02:03AM CDT

Dear Subscribers,

After the short outage we appear to be back online. This outage appears to have affected several other datacenters as well. We are awaiting verification of a resolution but at this time, servers appear to be back online and responsive. We thank you for your patience with this matter and we hope to have word that the outage is cleared shortly.

Thanks,

Kevin H.

Subscribers,

 You should have received an email about the changes we were making to cPanel servers. We initially upgraded all cPanel hosting servers to a newer version and changed to a more updated release cycle.  We began receiving some reports of issues with RVSkins integrations not performing correctly. We have backed out the update and updated all servers to the newest version on the stable release cycle. We apologize for any issues you have may seen. If you have any questions, please contact support.

Thanks!

ServerOrigin.Com Support Staff

All shared servers are under conversion from Fantastico to InstallaTron. It is a far superior product with faster updates and overall better management functionality. We’ve had dozens of issues where Fantastico can’t connect to licensing servers, it’s slow, the updates aren’t out when products are released. They have continued to cause borderline security issues and we’ve continually had to work through hours of tickets due to their issues.

We’ve migrated all servers to InstallaTron and we believe you will see a HUGE improvement in responsiveness and update releases. We welcome your feedback!

Thanks!

ServerOrigin Support!

Customers on shared hosting servers across all of ServerOrigin’s U.S.-based servers may experience some slowness for a short period of time tonight. We’re going through each server and doing some security updates as well as some minor patches to Apache/cPanel/MySQL/PHP.

All servers are planned to be completed by 4AM CST 10/06/2009.

If you have any questions or concerns, please do not hesitate to contact our support department or email us directly at: support -at- serverorigin.com